Shipping Policy

At Livelios, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

Order Processing

Orders are generally processed after payment has been successfully received.

Please allow 1–3 business days for order processing before your order is shipped.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.

Shipping Times

Delivery times may vary depending on your shipping destination, selected shipping method, carrier availability, and other circumstances.

Estimated delivery times shown during checkout are estimates and are not guaranteed.

Delivery may take longer during holidays, promotional periods, severe weather, carrier disruptions, customs processing, or other circumstances outside our reasonable control.

Shipping Charges

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Any applicable taxes, duties, customs fees, or import charges may be the responsibility of the customer unless otherwise stated at checkout.

Order Tracking

When tracking information is available, we will provide it through your shipping confirmation email.

Please allow some time for the carrier's tracking system to update after your order has been shipped.

Delivery Address

Please make sure your shipping address is accurate and complete before submitting your order.

Livelios is not responsible for delays, additional shipping costs, or delivery issues caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at business@livelios.com.

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Stolen, or Delivered Packages

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier for additional information.

If you believe your package has been lost or stolen, please contact us at business@livelios.com so we can assist you with the available information.

Livelios is not responsible for packages confirmed as delivered by the shipping carrier.

Shipping Delays

Shipping and delivery times are estimates only and are not guaranteed.

Livelios is not responsible for delays caused by shipping carriers, customs processing, severe weather, natural disasters, governmental actions, transportation disruptions, or other events beyond our reasonable control.

International Shipping

If international shipping is available for a product, delivery times may vary depending on the destination country and customs procedures.

Customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing may also result in delivery delays that are outside our control.

Damaged or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at business@livelios.com with your order information and, where appropriate, photographs of the item and packaging.

We will review the issue and work with you toward an appropriate resolution in accordance with our Return & Refund Policy.

Contact Us

If you have questions about shipping or delivery, please contact us:

LIVELIOS COMMERCE LLC
Email: business@livelios.com
Phone: +1 (214) 896-9030
Business Address: 7010 HARNEY RD, TAMPA, FL 33617, USA